ChatGPT – its benefits and negatives

Everyone is talking about it, from online news portals and social media to the traditional press: ChatGPT is the first big trend for 2023. For those who haven’t had a chance to get to know it yet, ChatGPT is an artificial intelligence automated chat system using Natural Language Processing (NLP). Its data sources are textbooks, websites and various articles, which the system uses to model its own language in order to respond to human queries. ChatGPT is being hailed as a major breakthrough in artificial intelligence. Indeed, the technology has the potential to make our lives more convenient. But there are still some caveats at the moment with using this new technology. Let’s delve in-to it.

It’s advantages and disadvantages

In comparison to other chatbots used in customer service, which rely on predefined communication patterns and offer limited template responses or route customers to human experts, ChatGPT stands out with its unique approach. By leveraging vast amounts of textual data from the Internet, ChatGPT has acquired a wide range of skills, enabling it to generate responses that are often indistinguishable from those written by a human. This advanced machine learning architecture positions ChatGPT as an invaluable assistant in customer service.

One of ChatGPT’s remarkable abilities is its memory of past interactions. It can recall previous queries from users, allowing it to provide clarifications, address additional questions, and suggest ways for users to refine their queries. Furthermore, the algorithm is capable of acknowledging errors and correcting itself when necessary. However, it’s important to note that the developers themselves acknowledge that ChatGPT may occasionally generate incorrect information or provide harmful advice. To mitigate this, users are advised to verify information from official sources, prioritizing their safety and well-being.


While ChatGPT excels in many aspects, it does have certain limitations. It lacks access to real-time data, preventing it from responding to queries related to current news, weather forecasts, or upcoming transport schedules. Users should bear this in mind when seeking specific real-time information.

ChatGPT generates texts but lacks creativity

Nevertheless, ChatGPT can be of great use in other areas, such as information retrieval, the production of texts such as product descriptions, summaries, marketing content, promotional texts or even writing software code, although the algorithm’s capabilities in the latter area are still limited. An AI model can even write poems or song lyrics based on the criteria given. However, it is still too early for people to say goodbye to writing tasks.

Despite all the possibilities of ChatGPT, it is important to remember that the algorithm is based on previously written texts, so the information it generates, although smooth and clear, lacks human creative input. ChatGPT’s ‘creativity’ is a kind of reflection of existing information and texts written by someone else. Neither it nor other AI algorithms can yet simulate the unique tone, thinking and creative vision that is often needed in a variety of texts.

Our conclusion

In conclusion, ChatGPT has emerged as a groundbreaking technology in the field of artificial intelligence, offering a unique approach to automated chat systems. It showcases remarkable capabilities such as generating human-like responses and recalling past interactions. However, caution is advised as it may occasionally produce incorrect or harmful information. Despite its limitations, ChatGPT proves valuable in information retrieval and text production, yet it falls short in replicating human creativity and unique perspectives.